Smooth returns for Shopify fashion brands

For ecommerce brands selling apparel cross border, get free RMA with returns management handled for you.

Since using ReturnBear: our return-related customer service tickets have gone down, customers receive refunds in a timely manner, and our warehouse team is able to get returned items back on the shelves quickly and efficiently for re-sale.

Manny Alamwala, Director of Ecommerce
Palladium Boots Canada

Brandy Mercredi, Founder & CEO
FRANC

When I saw the first few returns coming and it went smoothly it was a relief. I even had a few customers email and say they were so happy we had a drop-off point. Now I’m happy to give customers my return policy where before I was hesitant to share it.

Andrea Norquay, Founder
Nadaré

Trusted by ecommerce fashion brands

Get the Simplicity of Domestic Operations in International Markets

For returns from across the US and Canada that need to be shipped cross-border back to American warehouse facilities.

Faster refunds for your customers

• Verified returns to protect against fraud
• Reduce logistics and shipping costs
• Simplify cross border returns management

Problem/Solution Overview

PROBLEM:
Retailers struggle with high return rates, leading to increased costs and inefficiencies.

SOLUTION:
By using ReturnBear, brands can streamline their return processes, reducing costs and improving customer satisfaction.

Case Studies:

1. Nadaré:

   • PROBLEM: High manual return management costs.
   • SOLUTION: 90%+ of customers now use drop-off returns, saving over 76% in shipping fees.
   • Quote: "Now I’m happy to give customers my return policy where before I was hesitant to share it."

2. Palladium Boots:

   • PROBLEM: Manual processes leading to high return rates.
   • SOLUTION: 65% of online returns returned as label-free drop-offs, reducing shipping costs by 70%.
   • Quote: "Our return-related customer service tickets have gone down, and our warehouse team is able to quickly process returns."

3. Orva:

   • PROBLEM: High error rates in manual process.
   • SOLUTION: Unique identifier system implemented, reducing errors and improving efficiency.
   • Quote: "The unique identifier system was a game changer...It’s helped us process returns faster and with fewer errors."

4. ResultCo:

   • PROBLEM: Struggled with cross-border returns.
   • SOLUTION: Improved customer experience, saving near $15,000 annually in return costs.
   • Quote: "It’s just so much smoother...the customer doesn’t have to jump through hoops to return something."

Ready for your all-in-one returns solution?

Chat with us today to get a custom quote and learn more about how ReturnBear can help streamline returns for you and your customers.
Save up to 50% on comparable logistics costs while improving your customers' return experience.