The all-in-one returns solution you've been looking for

Risk-free returns, forward fulfillment, and flat-rate pricing work together to cut costs, eliminate fraud, reduce emissions, and keep products moving.

Cross Border & Domestic Returns

Reduce the complexity, cost, and time it takes to manage your cross-border returns for returns from the United States, Canada, the United Kingdom and Australia.

With ReturnBear you get access to

• Cost-efficient rate shopping, allowing brands to save 30%-60% on return costs and recover up to $42 per unit
• Customs-ready shipping labels for your cross-border mail-in returns.
• No need to worry about shipping fees and US/CAD conversions

"Since using ReturnBear, our return-related customer service tickets have gone down, customers receive refunds in a timely manner."

Bring Your Own RMA

Already have a return portal or RMA system you love? No problem! ReturnBear seamlessly integrates with your existing setup, so you can keep the workflows that work best for you.

Need an all-in-one solution? We’ve got you covered with our own streamlined returns platform. Either way, we make reverse logistics simple, cost-effective, and hassle-free.

Resell Returns Faster

Make the next local sale faster, with the inventory you already have on hand.

When you recover returns faster, it unlocks the opportunity to forward fulfill re-sellable inventory to other customers. Efficient reverse logistics organization can reduce distance travelled for forward fulfillment, saving you time and money.

Plus, reduce emissions by 40% due to shorter shipping distances.

That first order was a great example showing the value of the program. It was for a sandal in a size that we didn't have in-stock. If we waited for the next return batch to our warehouse, then it being received back into stock, and back on the site - sandal season is nearly done. Instead we got that sale now.

Manny Alamwala, Director of Ecommerce

Palladium Boots Canada

Multiple Return Methods

Our global mail-in solution offers cost-efficient shipping labels, making mailed returns easier than ever. Save an average of 50% on comparable return logistics costs for every return made at a return point.

What you get to offer:

• Cost efficient shipping labels for return mail-in
• A hassle-free return experience for customers: no re-packing or label printing
• Instant exchanges, store credit, or refunds (~90 seconds)

Package-Free & Label Free Return Points

Save your team hours of manual work with our automated returns and exchanges portal. No more manual review and approval for every return request — all you have to do is set your return policies and let the system do the rest!

Reduce refunds by encouraging customers to exchange their purchases or opt for store credit - you can even offer store credit bonuses to keep your customers shopping.

On average, brands that use ReturnBear see 53% of customers adopting Exchange or Store Credit over Refund.

Access our network of 1000+ return points, and see instant savings on the cost of returns.

Find ReturnBear return points across Canada, in CF Shopping Centres, Penguin Pick Up points, and Staples Canada locations.

The returns solution built for modern fashion brands.

We offer a white-glove onboarding process, and can have you set up in as little as 2 days!