Best Returns Solution

The Best End-to-End Returns Solution

Trusted by retail brands

Since using ReturnBear: our return-related customer service tickets have gone down, customers receive refunds in a timely manner, and our warehouse team is able to get returned items back on the shelves quickly and efficiently for re-sale.

Manny Alamwala, Director of Ecommerce
Palladium Boots Canada

If there were 6 stars, we'd give them.  The app is smooth, fast and totally seamless, and the options for the customer (and automation for us) are above and beyond what any other return apps offer.

Brandy Mercredi, Founder & CEO
FRANC

Trusted by their customers

"The returns process is one of the fastest and most efficient."

"This is my second time using ReturnBear for Numi and I honestly LOVE this. Super convenient with not needing to print a return label, easily accessible at Eaton Centre, and the staff is always super friendly. This was a great move on Numi’s end."

"Very pleased and will be shopping with you more often now that I see how easy it is to return something if I'm not 100% satisfied."

Faster refunds for your customers

CASE STUDY

Some returns management success stories for brands that we helped to optimize their returns process and customer experience for returns.

Problem

Nadaré was spending hours managing their return process manually and were unable to cover the high cost of return shipping for their customers.

Solution

Since onboarding with ReturnBear, 90%+ of Nadaré’s customers have adopted drop-off returns, saving the brand over 76% in shipping fees.

Andrea Norquay, Founder
Nadaré

Problem

The footwear industry is known for high return rates. Palladium needed a solution to automate their return process, boost efficiency, and save them money on return shipping.

Solution

In 2023 Palladium Boots saw more than 65% of all their online returns in Canada returned as package- and label-free drop-offs to ReturnBear locations, reducing return shipping costs by 70%.

Manny Alamwala, Director of Ecommerce
Palladium Boots Canada

Problem

Orva’s manual return management process resulted in high error rates, warehouse inefficiencies and limited team-member collaboration.

Category: Footwear

Solution

ReturnBear introduced a unique identifier system that Orva uses to reduce duplication errors while also allowing multiple team members to work simultaneously in the system.

Jason Pankowski, Vice President of Operations
Orva

Problem

Resultco was struggling with cross-border eCommerce returns, particularly from Canada.

Category: Accessories

Solution

Resultco is saving nearly $15,000 annually in return costs, has been able to expand faster in the Canadian market and has improved customer experience.

Bryan Binno, Vice President
ResultCo

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Ready for your all-in-one returns solution?

Chat with us today to get a custom quote and learn more about how ReturnBear can help streamline returns for you and your customers. Save up to 50% on comparable logistics costs while improving your customers' return experience.