Say goodbye to expensive software fees and return platform feature limits

Get free RMA with end-to-end returns management handled for you

Trusted by retail brands

Free RMA Software

Lower shipping costs by consolidating returned products locally

Verified returns protect against fraud

Faster refunds for your customers

CASE STUDY

Some returns management success stories for brands that we helped to optimize their returns process and customer experience for returns.

Improved customer experience

Less time spent managing returns

Savings on international shipping

PROBLEM

Nadaré was spending hours managing their return process manually and were unable to cover the high cost of return shipping for their customers.

"I hated dealing with returns before because people would get mad about having to print and pay for their own labels. It wasn't the most efficient way and I don't think my customers were very happy with my policy before."

SOLUTION

Since onboarding with ReturnBear, 90%+ of Nadaré’s customers have adopted drop-off returns, saving the brand over 76% in shipping fees.

"When I saw the first few returns coming and it went smoothly it was a relief. Now I’m happy to give customers my return policy where before I was hesitant to share it.”

Savings from drop-off adoption

Automated return management

Lower return processing time

PROBLEM

The footwear industry is known for high return rates. Palladium needed a solution to automate their return process, boost efficiency, and save them money on return shipping.

"Our online returns were a manual process which involved multiple teams and multiple touch points with the customer."

SOLUTION

In 2023 Palladium Boots saw more than 65% of all their online returns in Canada returned as package- and label-free drop-offs to ReturnBear locations, reducing return shipping costs by 70%.

"Our return-related customer service tickets have gone down, customers receive refunds in a timely manner, and our warehouse team is able to get returned items back on the shelves quickly and efficiently for re-sale."

Reduced customer support effort

Customer convenience with dropoffs

Revenue retention

SOLUTION

In the two years of working with ReturnBear, Numi has seen an over 60% decrease in Canadian return costs, with nearly half of all returns dropped off at ReturnBear drop-off points.

"This is my second time using ReturnBear for Numi and I honestly LOVE this. Super convenient with not needing to print a return label, easily accessible at Eaton Centre, and the staff is always super friendly. This was a great move on Numi’s end."

Reduced customer support effort

Customer convenience with dropoffs

Revenue retention

PROBLEM

Orva’s manual return management process resulted in high error rates, warehouse inefficiencies and limited team-member collaboration.

Category: Footwear

One of Amazon’s largest third-party footwear sellers, Orva saw a high volume of returns regularly.

SOLUTION

ReturnBear introduced a unique identifier system that Orva uses to reduce duplication errors while also allowing multiple team members to work simultaneously in the system. This reduced inefficiencies while significantly improving inventory tracking and reconciliation.

"The unique identifier system was a game changer...It’s helped us process returns faster and with fewer errors, saving countless hours in the warehouse."

Cost savings per return

Ease of market expansion

Improved customer experience

PROBLEM

Resultco was struggling with cross-border eCommerce returns, particularly from Canada. Expensive manual processes were also time consuming and stressful for the team.

Category: Accessories

Resultco is a fashion accessory manufacturer that has been a pioneer in the drop-ship business model for over 17 years.

SOLUTION

Resultco is saving nearly $15,000 annually in return costs, has been able to expand faster in the Canadian market and has improved customer experience. They recognize the easier return policy for their Canadian customers as one of the reasons for the increase in Canadian sales.

"It’s just so much smoother...the customer doesn’t have to jump through hoops to return something… and now we don’t have to do more work to satisfy this customer and get their product back.”