OUR VISION

Returns that are delightful for consumers, profitable for retailers & better for the planet

About ReturnBear

Brands trust ReturnBear to optimize the full lifecycle of their ecommerce returns in both domestic and international markets. We combine comprehensive returns software with specialized reverse logistics services to give consumers a local return experience while reducing operating effort and logistics costs.

Bringing together minds from across logistics, tech and ecommerce industries

With backing from Koru, Cadillac Fairview and the Ontario Teachers' Pension Plan, we help brands optimize their customers’ return experience while retaining revenue and reducing shipping costs.

We help brands achieve sustainability objectives by reducing the number of packages in transit, the distances they have to travel, and by streamlining item recovery to avoid sending products to landfills.

Brands that work with us:

Sylvia Ng Chief Executive Officer

Ex- Shopify, Google, eBay

Ran Shopify’s Start product line responsible for products serving 80% of Shopify merchants. Inspiring 50 award winner, one of Bay Street Bull’s 2022 Women of the Year, DMZ 2024 Women of the Year.

Bernadette Hunter Chief Revenue Officer

Ex-FlavorCloud, Yahoo, Facebook

Sales account executive for tech giants Microsoft, Meta, Tumblr, turned sales leader in the SaaS logistics space.

Tim Wong Chief Product Officer

Ex- Shopify, You.i TV

Led Shopify’s order management and fulfillment platform. Built Canada’s largest DVD rental service and served media companies such as Sky, Turner and Twitch.

Eva Bennett Head of Product Delivery

Ex- Motoinsight (acquired by AutoTrader)

Expert in enterprise software delivery. Managed multi-million dollar software contracts for clients such as Audi, Tridel, Volvo.

Ahmed Saeed Head of Logistics

Ex- Purolator, JoeyCo, RenoRun

Operated forward fulfilment for Amazon, Walmart, Canadian Tire, Marks, Sportchek, HelloFresh & Sameday Worldwide.

Steve Lounsbury Head of Technology

Ex-Shopify, QNX/Blackberry

Specialized in the logistics domain at Shopify as a Senior Staff Developer. Worked on the Order, Fulfillment, Inventory and Checkout teams. Previously QNX/Blackberry.

Board of Directors

Bryan Marcovici ‍ Co-Founder, CEO & Managing Partner at Koru

Area of expertise: Startups

Expert in identifying and developing innovative new businesses and a Board Member for 6+ startups in Canada, the US & the UK. Bryan co-founded Koru, a Toronto based venture studio, where he leverages his skills in entrepreneurship, leadership, and building and scaling new companies.

Salvatore Iacono ‍ President and CEO of Cadillac Fairview

Area of expertise: Retail

Experienced commercial real estate executive and strategist leading the growth strategy for Cadillac Fairview (CF), one of the largest owners, operators, investors and developers in North America. As President and CEO of CF, Sal is at the forefront of operations and management, working with world renown retail brands to grow their Canadian presence.

Michael (Si-Mai) Wang ‍ Principal, High Investment Equities at Ontario Teachers’ Pension Plan

Area of expertise: Logistics

With a background in direct equities investments, particularly late-stage growth, structured equities and public markets, Michael has been at Ontario Teachers'​ Pension Plan for 7+ years. As a Board Member for ReturnBear, he brings his expertise in logistics and transportation business management.

Bringing together minds from across logistics, tech and ecommerce industries